Welcome to Rissdon Jade. These Terms of Service ("Terms" or "Agreement") constitute a legally binding agreement between you ("you," "your," or "Customer") and Rissdon Jade Co., Ltd. ("Rissdon Jade," "we," "us," or "our") governing your access to and use of our website rissdon.com (the "Website") and the purchase of our natural Grade A jadeite jewelry products. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.
1. Acceptance of Terms
By accessing, browsing, registering, or placing an order on our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, customers, and users of our Website.
You represent and warrant that:
- You are at least 18 years of age or have reached the age of majority in your jurisdiction
- You have the legal capacity to enter into a binding agreement
- All information you provide to us is accurate, current, and complete
- You will not use our Website for any unlawful or prohibited purpose
2. Use of Website
a) License to Use
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website for personal, non-commercial purposes, subject to these Terms. This license does not include any resale or commercial use of our Website or its content.
b) Prohibited Conduct
You agree not to:
- Use our Website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to our systems, networks, or databases
- Interfere with or disrupt the operation of our Website, including introducing viruses, malware, or other malicious code
- Use automated means (such as bots, crawlers, or scrapers) to access or collect data from our Website without our prior written consent
- Reproduce, duplicate, copy, or resell any content from our Website for commercial purposes
- Use our Website to send unsolicited communications, advertising, or promotional materials
- Make false or misleading orders or engage in fraudulent transaction activities
- Impersonate another person or misrepresent your affiliation with an entity
c) Account Registration
If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach.
3. Products and Pricing
a) Product Descriptions
We strive to display our jade jewelry products accurately on our Website, including descriptions, specifications, weight, dimensions, and jade type. All products are described as "Natural Grade A Jadeite" and are accompanied by CMA and CNAS certification badges where applicable. However, due to the natural characteristics of jadeite, minor variations in color, texture, and pattern may occur and are not considered defects. Each piece of natural jadeite is unique, and the actual product may vary slightly from the images displayed on the Website.
b) Product Availability
All products are subject to availability. We reserve the right to limit the quantity of items purchased per order. If a product is out of stock or unavailable, we will notify you and offer an alternative product or a full refund.
c) Pricing
All prices are displayed in United States Dollars (USD) and are subject to change without notice. Prices listed on the Website do not include shipping fees, taxes, or customs duties, which may be added to your order total at checkout where applicable. We reserve the right to correct any errors in pricing or product information. If an order is placed at an incorrect price due to a typographical error or technical malfunction, we reserve the right to cancel the order and offer a full refund.
d) Currency
All transactions are processed in USD. If your payment instrument is denominated in a different currency, the exchange rate and any conversion fees will be determined by your payment processor (Airwallex or PayPal).
4. Orders and Payments
a) Order Acceptance
When you place an order on our Website, you will receive an automated order confirmation email. This email confirms that we have received your order, but it does not constitute our acceptance of the order. We reserve the right to accept or decline any order at our sole discretion, including orders that appear suspicious, fraudulent, or in violation of these Terms.
b) Payment Methods
We accept the following payment methods through our third-party payment processors:
- Credit Card / Debit Card (processed via Airwallex)
- PayPal
- Other payment methods displayed at checkout
Payment is processed securely through Airwallex or PayPal. We do not store your credit card or payment instrument details on our servers.
c) Order Cancellation
You may cancel your order before it has been shipped by contacting us at hello@rissdon.com. Once an order has been shipped, it cannot be cancelled, but you may return it in accordance with our Return & Refund Policy.
d) Order Modifications
We reserve the right to modify or cancel orders if we identify errors in pricing, product information, or payment processing. In such cases, we will notify you and offer a full refund or the opportunity to place a new order at the correct price.
5. Shipping
a) Shipping Destinations
We currently ship to addresses within the United States. International shipping may be available for select destinations; please refer to our checkout page for available shipping options.
b) Shipping Times and Costs
Estimated shipping times and costs are calculated at checkout based on your shipping address and the selected shipping method. Delivery times are estimates and are not guaranteed. We are not liable for shipping delays caused by carriers, weather, customs, or other factors beyond our control.
c) Shipping Address
You are responsible for providing an accurate and complete shipping address. We are not responsible for lost, delayed, or misdelivered packages due to incorrect address information provided by the customer.
d) Risk of Loss
The risk of loss and title for items purchased from us pass to you upon delivery to the shipping carrier. We are not responsible for packages lost or stolen after they have been marked as delivered by the carrier.
6. Returns and Refunds
Our return and refund policy is detailed in our Return & Refund Policy, which is incorporated herein by reference. Key points include:
- 7-Day Return Policy: You may return eligible items within 7 days of delivery.
- 30-Day Quality Guarantee: We stand behind the quality of our jade jewelry with a 30-day quality guarantee covering manufacturing defects.
- Conditions: Items must be unworn, in original condition, and in original packaging with all certificates and accessories.
- Refund Processing: Refunds are processed within 5–10 business days of receiving the returned item.
For complete details, please refer to our Return & Refund Policy.
7. Intellectual Property
a) Ownership
All content on our Website, including but not limited to text, graphics, logos, product images, designs, trademarks, service marks, and software, is the property of Rissdon Jade Co., Ltd. or its licensors and is protected by United States and international copyright, trademark, and intellectual property laws.
b) Trademarks
"Rissdon Jade," the Rissdon Jade logo, and all related names, logos, and marks are trademarks of Rissdon Jade Co., Ltd. You may not use these trademarks without our prior written consent.
c) Limited License
You may view and download content from our Website for personal, non-commercial use only. You may not reproduce, distribute, modify, transmit, or create derivative works from any content without our express written permission.
d) Copyright Infringement
If you believe that any content on our Website infringes your intellectual property rights, please contact us at hello@rissdon.com with a description of the alleged infringement and supporting documentation.
8. Disclaimers
a) Website Availability
Our Website is provided on an "as is" and "as available" basis. We do not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
b) Product Information
While we strive to provide accurate product descriptions, specifications, and imagery, we do not warrant that product descriptions or other content on our Website are accurate, complete, reliable, current, or error-free. The natural characteristics of jadeite mean that each piece is unique, and actual products may vary slightly from images displayed on the Website.
c) No Professional Advice
Content on our Website is provided for informational purposes only and does not constitute professional advice, including jewelry appraisal, investment advice, or gemological certification.
d) Third-Party Links
Our Website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of these third-party sites. You access these sites at your own risk.
e) Disclaimer of Warranties
To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Rissdon Jade Co., Ltd., its officers, directors, employees, affiliates, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising from or related to:
- Your access to or use of, or inability to access or use, our Website
- Any product purchased from or through our Website
- Any unauthorized access to or use of our servers or personal information
- Any interruption or cessation of transmission to or from our Website
- Any bugs, viruses, or other harmful code that may be transmitted through our Website
In no event shall our total liability to you for all damages arising from or related to these Terms or your use of our Website exceed the amount you paid to us for the product(s) giving rise to the claim.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Rissdon Jade Co., Ltd. is registered, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of our Website shall be resolved through binding arbitration or in the courts of competent jurisdiction, as determined by applicable law.
You agree to submit to the personal jurisdiction of the courts located in the state of our principal place of business for any actions not subject to arbitration.
11. Changes to Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of these Terms. Your continued use of our Website after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
12. Contact Us
If you have any questions, concerns, or comments regarding these Terms of Service, please contact us: