Frequently Asked Questions

Yes, every piece of jade jewelry from Rissdon Jade comes with a certificate of authenticity issued by CMA (China Metrology Accreditation) and CNAS (China National Accreditation Service) certified laboratories. Each certificate details the jade's grade, type, color, dimensions, and treatment status, providing you with complete confidence and transparency in your purchase. You can verify each certificate through the issuing laboratory's online verification system.

Each Rissdon Jade piece includes a laboratory certificate verifying its authenticity as Natural Grade A Jadeite. You can verify your certificate number through the issuing laboratory's official website. Additionally, genuine Grade A jadeite exhibits characteristic properties you can observe: a naturally cool touch, subtle color variations unique to each stone, and a smooth, glassy luster that treated or synthetic stones cannot replicate. Our team is also available to guide you through the verification process at any time.

We accept all major credit cards including Visa, Mastercard, and American Express, processed securely through Airwallex. We also accept PayPal for your convenience. All transactions are encrypted using 256-bit SSL technology and processed through PCI-DSS compliant payment gateways, ensuring your financial information remains completely secure at every step.

Domestic orders within the United States typically arrive within 3–5 business days via standard shipping, or 1–2 business days with express shipping. Orders are processed within 1 business day, and you will receive a shipping confirmation email with tracking information as soon as your order ships. For international orders, delivery typically takes 7–14 business days depending on the destination and local customs processing.

We offer a 7-day return policy from the date of delivery. Items must be unworn, in their original condition, and returned with all original packaging, certificates, and accessories. Additionally, we provide a 30-day quality guarantee covering any manufacturing defects. To initiate a return, please contact us at hello@rissdon.com with your order number, and our team will guide you through the process. For full details, please visit our Return & Refund Policy.

Yes, we ship worldwide. International shipping costs are calculated at checkout based on your destination country and the weight of your order. Most international orders arrive within 7–14 business days. Please note that custom duties, import taxes, and related fees are the responsibility of the buyer, as these charges vary by country and are beyond our control. We recommend checking with your local customs office for more information.

Clean your jade jewelry gently with a soft, damp cloth and mild soap. Avoid harsh chemicals, ultrasonic cleaners, steam cleaning, and prolonged exposure to direct sunlight or extreme temperatures, as these can affect the stone's natural color and structure. Store each piece separately in a soft pouch to prevent scratching. With proper care, jadeite jewelry can be passed down through generations, making it a truly timeless investment. We also recommend having your jade professionally cleaned and inspected once a year.