Rissdon Jade Co., Ltd. ("Rissdon Jade," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rissdon.com (the "Website") or purchase our natural Grade A jadeite jewelry products. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
1. Information We Collect
We may collect information that you voluntarily provide to us and information that is automatically collected when you visit our Website.
a) Personal Information You Provide
When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Order details and purchase history
- Communications you send to us (e.g., emails, messages through our contact form)
b) Payment Information
When you make a purchase, your payment information (including credit card number, expiration date, and billing details) is collected and processed directly by our third-party payment processors, Airwallex and PayPal. We do not store your full credit card or payment instrument details on our servers.
c) Automatically Collected Information
When you visit our Website, we automatically collect certain information about your device and browsing behavior, including:
- IP address
- Browser type and version
- Operating system
- Device identifiers
- Pages visited and time spent on pages
- Referring website URLs
- Approximate geographic location based on IP address
- Cookie identifiers and similar tracking technologies
d) Information from Social Media
If you interact with our brand on social media platforms such as Instagram (@rissdonjade) or TikTok (@rissdonjade), we may receive information about your interactions with our content through the respective platform's analytics tools.
2. How We Use Your Information
We use the information we collect for the following purposes:
a) Order Processing and Fulfillment
To process and fulfill your orders, including verifying your identity, processing payments, arranging shipping, and providing order confirmations and tracking information.
b) Customer Service
To respond to your inquiries, provide customer support, and resolve any issues related to your orders or our jade jewelry products.
c) Account Management
To create and manage your customer account, maintain order history, and provide a personalized shopping experience.
d) Marketing and Communications
To send you promotional emails, newsletters, and information about new jade jewelry collections, special offers, and events, where you have provided your consent or where otherwise permitted by applicable law. You may unsubscribe from marketing communications at any time using the unsubscribe link provided in each email or by contacting us at hello@rissdon.com.
e) Website Improvement
To analyze and improve our Website's functionality, content, user experience, and performance. This includes understanding how visitors navigate our site and which products are most popular.
f) Security and Fraud Prevention
To protect our Website, customers, and business from fraud, unauthorized transactions, and other malicious activities. This includes monitoring transactions for suspicious activity and verifying customer information.
g) Legal Compliance
To comply with applicable laws, regulations, legal processes, and governmental requests, and to enforce our Terms of Service and other agreements.
4. Data Sharing
We may share your information with the following categories of recipients:
a) Payment Processors
We share necessary transaction data with Airwallex and PayPal to process your payments securely. These processors are bound by their own privacy policies and are responsible for the security of your payment information.
b) Shipping and Logistics Partners
We share your name, shipping address, phone number, and order details with our shipping carriers to deliver your jewelry orders to you.
c) Service Providers
We engage trusted third-party service providers to support our business operations, including website hosting, email delivery, analytics, and customer service. These providers have access to your information only to perform services on our behalf and are obligated to protect your data.
d) Analytics Providers
We use analytics tools to understand how visitors use our Website. These tools may collect and process information about your use of the Website, including page views, session duration, and referral sources.
e) Social Media Platforms
We may use social media plugins and integrations that allow you to share content or connect with us on platforms such as Instagram and TikTok. These platforms may collect information about your interactions with our content.
f) Legal Compliance and Safety
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, safety, or property, or those of our customers or others.
g) Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
5. Data Security
We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:
- SSL (Secure Socket Layer) encryption for data transmitted between your browser and our Website
- Secure payment processing through PCI DSS-compliant payment processors (Airwallex and PayPal)
- Restricted access to personal information on a need-to-know basis for authorized personnel only
- Regular security assessments and updates to our systems and infrastructure
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
6. Your Rights (GDPR/CCPA)
If you are a resident of the European Economic Area (EEA), the United Kingdom, or California, you have certain rights regarding your personal information under the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), respectively.
a) Rights Under GDPR
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
- Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal information, subject to certain exceptions.
- Right to Restrict Processing: You may request that we restrict the processing of your personal information under certain conditions.
- Right to Data Portability: You may request that we transmit your personal information to another controller in a structured, machine-readable format.
- Right to Object: You may object to our processing of your personal information, including processing for direct marketing.
- Right to Withdraw Consent: Where we rely on your consent for processing, you may withdraw your consent at any time.
b) Rights Under CCPA
- Right to Know: You may request that we disclose what personal information we collect, use, disclose, and sell about you.
- Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
- Right to Opt-Out of Sale: You have the right to opt out of the "sale" of your personal information. We do not sell your personal information for monetary consideration, but certain data sharing practices may be considered a "sale" under California law.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
c) Exercising Your Rights
To exercise any of these rights, please contact us at hello@rissdon.com. We will respond to your request within 30 days, as required by applicable law. We may need to verify your identity before processing your request.
7. Children's Privacy
Our Website is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@rissdon.com, and we will take steps to delete such information in accordance with applicable law.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after any changes indicates your acceptance of the revised policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
We are committed to resolving any concerns you may have about your privacy and the handling of your personal information.